Effective Date: October 2025
Responsible Physician: Dr. Oscar Manuel Villalón Duarte, Professional License No. 09256776
Location: Cancún, Quintana Roo, Mexico
Website: https://vacationdoctor.online
1. Introduction
Vacation Doctor Online (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine services while physically present in Mexico, including American and Canadian tourists.
By using our website and services, you consent to the practices described in this policy in accordance with Mexican data protection laws (LFPDPPP) and applicable medical regulations.
2. Information We Collect
We collect personal data necessary to provide medical services, including but not limited to:
- Identification details: Name, date of birth, government-issued ID or passport.
- Contact information: Email address, phone number, and mailing address.
- Health information: Medical history, symptoms, medication details, allergies, and consultation records.
- Payment information: Payment method details for processing consultations.
This information is collected when you register, book consultations, use our telemedicine platform, or communicate with us.
3. Use of Your Information
Your personal and health data are used exclusively for the following purposes:
- Providing medical consultations and care remotely under Mexican health regulations.
- Creating, maintaining, and updating your clinical records in compliance with NOM-004-SSA3-2012 and NOM-024-SSA3-2012.
- Issuing electronic prescriptions valid in Mexico.
- Communicating important health information, appointment reminders, or follow-up care.
- Processing payments and billing for services provided.
- Meeting our legal and regulatory obligations concerning healthcare services.
4. Legal Basis for Processing
Under Mexican law, your explicit consent is required to process sensitive personal data such as health information. By requesting telemedicine services, you provide this informed consent. You may revoke your consent at any time, subject to limitations imposed by legal or contractual obligations.
5. Data Sharing and Transfers
We may share your information with:
- Healthcare providers involved in your care (e.g., labs, pharmacies, specialists), strictly for purposes related to your treatment.
- Authorized billing and payment processors.
- Regulatory authorities such as COFEPRIS when required by law.
Any cross-border data transfers (for example, to insurers or providers in the U.S. or Canada) are conducted with adequate safeguards per Articles 36–37 of the LFPDPPP, ensuring your data protection rights remain intact.
6. Data Security
We implement technical, administrative, and physical measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure access controls, and regular security assessments.
7. Retention of Data
Your personal and medical data will be retained for the minimum period required by Mexican health regulations and applicable laws to ensure continuity of care and compliance. After this period, data will be securely deleted or anonymized.
8. Your Rights (ARCO)
You have the right to:
- Access your personal data held by us.
- Rectify any inaccurate or incomplete information.
- Cancel your data when it is no longer necessary for the purposes collected.
- Object to the processing of your data for specific purposes.
To exercise these rights, please contact us using the details below. We will respond within the timeframe established by law.
9. Cookies and Tracking
Our website may use cookies or similar technologies for authentication, performance, and analytics purposes. These do not collect personal health data without your explicit consent. You can manage your cookie preferences through your browser settings.
10. Minors
Our services are intended for individuals 18 years or older. If you are a parent or legal guardian using the service on behalf of a minor, you are responsible for providing accurate information and consenting to the use of data as described herein.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in laws, technology or our services. We encourage you to review this page regularly. Significant changes will be communicated via our website or directly to you when required.
12. Contact Information
If you have questions, concerns, or wish to exercise your data rights, please contact:
Email: privacy@vacationdoctor.online
Phone: +52 999 738 1953
Address: Av. Bonampak Supermanzana 4A, Manzana 1, Zona Hotelera, 77500 Cancún, Q.R.